Service Availability SLA

ITS Applications and Services — Jan 2026 — Feb 2026

Overall Availability

99.9970%

Below target of 99.999%

Target SLA

99.999%

Five Nines (99.999%)

Total QF Points

190pts

Penalty points assigned

Availability by Application

15 Applications

Sl#	Application Name	Availability %	After Mitigation	Assigned QF	Mitigated QF
1	NMS Core Platform	99.9999%	99.9999%	0	0
2	SCADA Traffic Management	99.9982%	99.9999%	0	0
3	Video Surveillance System	99.9949%	99.9961%	25	25
4	Variable Message Signs (VMS)	99.9999%	99.9999%	0	0
5	Weather Station Integration	99.9963%	99.9982%	15	15
6	RMC Operations Platform	99.9976%	99.9989%	15	15
7	Incident Detection System	99.9954%	99.9973%	25	25
8	Traffic Counting System	99.9968%	99.9976%	15	15
9	Speed Detection System	99.9999%	99.9999%	0	0
10	Emergency Telephone System	99.9999%	99.9999%	0	0
11	Tunnel Ventilation Control	99.9921%	99.9921%	35	35
12	Fire Detection System	99.9978%	99.9989%	15	15
13	Access Control System	99.9988%	99.9992%	0	0
14	Public Address System	99.9999%	99.9999%	0	0
15	Weighing Station Integration	99.9870%	99.9884%	45	45

QF Penalty Tiers

99.996% - 99.998%

Current: 99.997%

15 pts

99.993% - 99.996%

25 pts

99.990% - 99.993%

35 pts

99.987% - 99.990%

45 pts

99.984% - 99.987%

55 pts

99.981% - 99.984%

65 pts

< 99.981%

75 pts

Above 99.998% = No penalty

7 tiers from 15 to 75 QF points.

Current tier: 190 QF pts

Calculation Breakdown

Input Parameters

Total Applications15

Minutes in Month43,200

Total Possible Uptime648,000 min

Total Downtime19.44 min

Formula

Availability = 1 - (Downtime / Total Possible Uptime)

= 1 - (19.44 / 648,000)

= 99.9970%

Redundancy & SLA Note

SLA unaffected if redundancy ensures service continuity. When a primary service instance fails but the redundant instance maintains uninterrupted service delivery, the downtime is not counted against the Service Availability SLA.