QF Summary Matrix
| Measure | UT Urgent / Critical | T1 Serious / High | T2 Non-Critical / Medium | Total QF |
|---|---|---|---|---|
Response Time 5 min / 15 min / 60 min | 2.70 | 3.26 | 0.00 | 5.96 |
Short Term Fix 15 min / 30 min / 24 hrs | 0.27 | 0.33 | 0.00 | 0.60 |
Restoration 2 hrs / 4 hrs / 48 hrs | 3.24 | 3.92 | 0.00 | 7.16 |
On Site Support 1 hr / 2 hrs / 8 hrs | 1.89 | 2.29 | 0.00 | 4.18 |
Control Room Tickets
| TT# | Site ID | Fault Description | System Failure Type | Created | Response Time | STF | Restoration | On Site | QF |
|---|---|---|---|---|---|---|---|---|---|
| CR20260217001 | RMC-Primary | Operator Console Freeze | T1 (Serious/High) | 2026-02-17 07:48 | 2026-02-17 07:51 | 2026-02-17 09:29 | 2026-02-17 11:58 | 2026-02-17 09:24 | 3.86 |
| CR20260211005 | RMC-Primary | Ventilation Monitoring Down | UT (Urgent / Critical) | 2026-02-11 04:57 | 2026-02-11 05:03 | 2026-02-11 05:36 | 2026-02-11 12:04 | 2026-02-11 07:14 | 8.25 |
| CR20260210004 | Tunnel-Control | Report Generation Failure | T1 (Serious/High) | 2026-02-10 14:56 | 2026-02-10 15:05 | 2026-02-10 15:48 | 2026-02-10 22:11 | 2026-02-10 15:53 | 9.20 |
| CR20260123008 | RMC-Primary | Alarm Panel Malfunction | UT (Urgent / Critical) | 2026-01-23 02:55 | 2026-01-23 03:09 | 2026-01-23 04:53 | 2026-01-23 09:26 | 2026-01-23 06:49 | 2.56 |